Faq's

Order Tracking And Delivery

How can I check my order status?

You can check the status of your order by clicking "Track Order".

How do I know my order is confirmed?

We'll send you a SMS when we confirm your order.

When will I receive my items?

Order will be delivered in 1-2 business days

Cancellation

Why was my order cancelled?

If you cancelled your order, the status would show as Order Cancelled. In rare scenario, if company cancels your order, we will refund your money back.

Can I cancel my order anytime before delivery?

Yes, Orders can be cancelled within 24 hours of placing the order.

How can I cancel my order?

Go to My Orders and click on 'Cancel' next to the relevant item.

Return/Replacement

Is there any item not eligible for return/replacement?

Most items are eligible for return, except:

Used/washed/soiled items

When will I receive my replacement item?

Once we receive your original item we will initiate replacement in 2 days. We will send you a SMS with the replacement details and delivery dates.

What if my replacement item is out of stock now?

If the item is not available, we will initiate refund.

Managing Account & Alerts

Can you use my account without my knowledge?

Not at all! We ensure that you get a secure and safe shopping environment always.

Refund Mode And Duration

When can I expect refund for my returned item?

Refund will be processed through same mode within 10 working days